Because we want you to absolutely love your new eyewear, we offer a complimentary hassle-free return policy on all orders within 14 days from the order delivery date. Returns made after 14 days are subject to return shipping fee.
Looking for an exchange? We want to help you find your perfect pair of glasses. Our stylists can walk you through finding the best fit and style.
Glasses and sunglasses must be returned in their original unused and unworn condition. Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions.
We also offer a 365 day warranty policy that covers manufacturer’s defects, so your satisfaction is always guaranteed.
How do I return my glasses and/or sunglasses?
To make a return or exchange, simply contact us within 14 days of the delivery date for a complimentary electronic shipping label and instructions for mailing your product back to us.
Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your glasses back to us as soon as possible to initiate your refund.
When will I get my refund?
After initiating your return with our team your applicable store credit and/or refund will be applied back into the original account 1–2 weeks after the order has been received and processed at our facility. You will be notified via email when your return has been processed and when the refund has been completed.
What is your 365 day warranty?
If you experience a manufacturing defect within 365 days of delivery, contact us for assistance. After seeing a photo of the defect, any confirmed defective product will be repaired or replaced. Our warranty does not cover damage caused by the wear and tear of everyday use or damage caused by sudden force or impact, including lens scratches or broken frames.